NetSupport School

Implementation Lead — Delta Global School, Hanoi

Delta Global School
Hanoi, Vietnam
2024–Present
Education Technology Specialist

NetSupport School is a classroom management and monitoring platform that gives teachers real-time visibility and control over student devices during lessons. As Education Technology Specialist at Delta Global School, I led the end-to-end implementation of NetSupport School across the campus — from initial vendor contact through IT coordination to full staff training and deployment.

My Role

I identified NetSupport School as a solution to classroom device management challenges, initiated contact with the vendor, coordinated the technical setup with the DGS IT department, and designed and delivered the training program for teaching staff. This project combined vendor management, technical project coordination, and professional development delivery.

Implementation

Vendor Coordination
  • Identified NetSupport School as the right fit for DGS needs
  • Led communication with NetSupport vendor representatives
  • Negotiated licensing and coordinated onboarding support
  • Served as the primary school contact throughout the process
IT Coordination
  • Worked with DGS IT team on network configuration
  • Coordinated room-based setup for Middle and High School wings
  • Configured DGS Study Wi-Fi network for tutor console connectivity
  • Established room assignments across both school levels
Staff Training
  • Designed differentiated training for Middle and High School workflows
  • Created step-by-step setup guides for both room modes
  • Delivered live training sessions to teaching staff
  • Produced reference slides for ongoing staff use

Platform Features Deployed

NetSupport School gives teachers a Tutor Console to monitor and manage all student screens in real time. Key features deployed at DGS include:

Real-time screen monitoring Screen lock & attention mode Teacher screen broadcast Internet access control Student–teacher messaging Live surveys & quizzes Tiered feature levels (Low / Medium / High) Room-based class management

Staff Training Presentation

The training slides below were designed for use during staff onboarding sessions, covering setup procedures for both Middle School (room mode) and High School (named room) workflows.

 View Training Presentation